Creating an Electronic TV Guide
Creating a TV Guide is a risky challenge as people's behaviours have been learned over years and the paradigm has been well accepted for some time. Many products that have launched without a traditional Guide have found that they had to add one in a later release i.e. Plex and Hulu.
With those deeply ingrained behaviours from a diverse group of users with mixed abilities, we have to be sensitive to making whole-scale changes.
We needed to have a great deal of confidence when we conceived of the Next Generation Guide that it would feel comfortable and that people still felt like they understood how to use it. At the time, it felt like we didn't have much choice but to build the product as pictures weren't evocative enough to gain meaningful insights as to whether the Guide was still comprehensible to our users. To resolve this I tried a whole host of tools, the most powerful of which, I found was Framer.
After some late nights and scrappy prototypes, I was able to wrangle a framework which we have been using in all subsequent user research conducted around the Guide. We're now using this framework to prototype every area of the YouView UI and it has been immensely helpful in creating rich, meaningful insights.