The Process - An Agile, Service-Oriented Online Experience
After requirements gathering, data-driven analysis, and a series of design sessions, in 2015, the entire website underwent a complete cleanup, and architectural restructuring of its 12,000-plus pages. Content was chosen by focusing on the data (what sites were customers going to) and a desire to provide easy-to-access online services. Through this process, Denvergov.org was reduced to just over 4,000 pages.
Denver has developed web standards and practices for our agency-level web authors and application developers to maintain a consistent look and feel, as well as requirements that meet Americans with Disabilities Act (ADA) digital accessibility criteria.
Recent functionality that has gone live on the site includes:
- Launched its first guide, a planned series of resource-based, user-friendly portals to help residents navigate commonly requested information (http://www.denvergov.org/housing
- Deployed a citywide queuing system that allows customers to check wait times and schedule appointments online.
- Created a snow plan page for real time updates, as well as tertiary information on current snow conditions and response measures.
- Made the annual State of the City
presentation easier to digest via live streaming and creating custom infographics of high level details.
- Launched an online-only short-term rental registration system
, the first of its kind in the world, and continued to put the 200-plus permits and licenses available to our customers online through our online e-permits system – allowing our customers to conduct business with the city online.