City and County of Denver - Pocketgov.com 
In this modern age, there is a need for residents to quickly and easily access our most popular government services anytime, anywhere. Pocketgov.com, Denver’s online service center, provides residents with access to important city services and schedules, all at the touch of a button.

From phone, tablet or desktop, pocketgov.com allows residents to report problems in their neighborhoods, ask questions, renew vehicle license plates, store library and recreation center cards, sign up for personalized services, like street sweeping and waste pick-up reminders, and more. With new services still being rolled out,  this online service center platform provides an ever-expanding personalized experience, allowing users to interact with Denver 311 while on the go.
The Process - Moving Local Government into the 21st Century 
In 2015, Denver analyzed our current breadth of city services and selected those that were the "most requested" to be rolled into Pocketgov.com. Functionality that did not already exist was created from scratch. By using Microsoft TFS and agile processes, we prioritized what functionality would be added and when. For the first year, we added one service a month. Over time, we've continued to review the application for additional functionality and services that should be added, including conducting a user experience focus group.

Year-to-date, 250,000 users have visited the mobile-friendly, web-based application. But more importantly, since the city’s launch of pocketgov.com, nearly 50,000 Denver residents have created personalized user accounts. Each month 2,500 311 requests, inquiries, or complaints originate through the application. This furthers the city’s goal of converting calls to clicks and streamlining digital processes. It is estimated the tool has saved the city more than $250,000.
The Result? A One Stop Shop for City Services
There are 32 unique applications built into pocketgov.com including:

- My Neighborhood, which allows residents to see special events and crime maps in their area, as well as the location of marijuana and liquor stores, government services (DMV Offices, Ballot Boxes, etc.), fire and police stations, and B-cycle locations

- GoDenver, allowing residents the ability to see all mobile transit options.

- Ballot Trace, which was utilized during the 2016 general election to allow people to confirm their ballot was received by the Denver Election Office.

- TowTracker, allowing people to look up a car’s license plate number to see if it has been towed.

- The ability to check the wait times at Denver International Airport security checkpoints.

- Denver Police Department Virtual Neighborhood, an application that allows people to connect with Officers, discuss happenings in their neighborhood with them and collect tailored newsfeed on crime occurring in their area.

No matter if they live, work, or play in Denver, pocketgov.com is allowing residents interactions with the city that are simple and straightforward. Plus, it meets our residents where they are at – on the go!
City of Denver's Pocketgov.com
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City of Denver's Pocketgov.com

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