VISITOR JOURNEY VIEWER
Today, agents get some information about visitors in a chat session. However, tools for agents that better enable them to assist visitors with transactions/conversions in the moment need to provide. This boosts agent productivity and helps improve ROI.
Empower agents to make better interaction decisions based on realtime visitor status.
Deliver realtime, easy-to-read information pertaining to active chat sessions to agents.
Agent Client Current State
Ideation & Sketching
Mockups & Prototyping
Testing & Final Implementation
Envision of the End Experience