VISITOR JOURNEY VIEWER
Background
Today, agents get some information about visitors in a chat session. However, tools for agents that better enable them to assist visitors with transactions/conversions in the moment need to provide. This boosts agent productivity and helps improve ROI.

Goals
Empower agents to make better interaction decisions based on realtime visitor status.
Deliver realtime, easy-to-read information pertaining to active chat sessions to agents.
Agent Client Current State
Research
Ideation & Sketching 
Mockups & Prototyping
Specs
Testing & Final Implementation
Envision of the End Experience