SolarWinds Web Help Desk software streamlines an organisation’s Help Desk functions by offering one system of ticketing where change requests and performance issues can be raised by staff. It’s easy to state that automated ticketing management simplifies service management, but how can this be demonstrated in practice? Here are the benefits noted by IT departments that have implemented the software.

The main benefit of SolarWinds Web Help Desk Support is its ease of use. Users have commented that it can be used without any need for training. This seems to be true whether this SolarWinds product comes with out-of-the-box options or has been customised for particular organisations. The automated ticketing process reduces time spent on lengthy phone calls from staff to IT departments, allowing technicians to resolve more issues faster. Another benefit reported in SolarWinds Web Help Desk review reports is the ability to monitor and analyse historical trends. It helps pinpoint which groups of service users are using help desk resources most often and for what reasons.

Finally, analysis of trending issues through the SolarWinds Help Desk software highlights and isolates problem areas. This can assist with budgeting for future expenditure and allows for proactively scheduling maintenance where necessary.