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    Samples of Help systems I've authored and designed
Welcome to my Help gallery. These samples of my work demonstrate the user-centered focus I bring to my job every single day. You'll also see some of the techniques we used to hold down costs after the bubble burst. (I'm pretty sure that was the day after I jumped into the field.)
The Panic Room
This experiment in "WTF" help was designed to be a warm glass of milk (or stiff shot of bourbon) for frustrated users. (I can't take credit for the illustration.)
Meaning without words (or translation)
I created these illustrations to convey meaning in any language and to help hold down the cost of localization.
Reverb: The next-gen help format on the ePublisher platform
The standard WebWorks online help format is getting a little long in the saddle, so the folks at Quadralay designed their Reverb format to replace it. My template modifications received a shout-out on Twitter from Quadralay's CEO.
A channel guide Guide
Here's a page from the guide we created for an Android app that replaces not only your television remote, but your subscription to TV Guide.
The value of Help
The non-standard navigation in this web-app was a problem we could see a mile away. Hopefully this Help topic and these screenshots (with most text blurred so they wouldn't need to be localized) were useful.
Help in bite-size pieces
Writers have a tendency to go on and on. I designed this online help system to force us to keep things short and to-the-point. Our users' time is too valuable to waste.
Simple. Modern.
Help topics can get mighty busy. Breadcrumbs. Related-topic links. Advertisements. Gu-gaws up the wa-zu. I like this simple look: In. Out. No distractions.
Splish, splash
I'm not as wild as I used to be about the splash page I created for our BackOnTrack help. Too much form, not enough function. Aside from the vault image and Roxio logo, the design and coding was mine.
Going vertical
The interesting thing about this Tutorial is that the table of contents is built with Include statements. This allowed me to link the individual text blocks to our build system. If a customer didn't want the Audio CD feature, for instance, it was turned off in the build system and the related tutorial text was never installed. The page automatically tightened up, so there was no sign anything had been removed. Automated custom help. Gotta love that!