Our client needed a Quality Analysis Tool to ensure that its products lived up to the firm’s well-earned reputation. For a company like this, quality is an indispensable element of what it does. When its products fail, the best case scenario is an expensive fix. The worst case scenario is that people could die.
The challenge of this new tool was that it needed to streamline the reporting process so that users could easily input new information but do it in a way that would not sacrifice important information from being reported. Further, our client wanted to incorporate new uses for their quality analysis processes and to incorporate industry-wide best practices. In short, the Quality Analysis Tool is not just meant to be an internal repository for product analysis, but is intended to improve the entire process and their products better.

Building an application like the one described above was not going to be something we could do with a first pass; we were going to have to iterate our way through several different methods before we found the right one. So we sketched, we experimented, and we prototyped — but we did it quickly. By rapidly iterating, we were able to quickly test and identify which user interaction worked best while achieving all of our client’s goals. This process was essential, as it allowed us to test flows and interactions before jumping into visual design.