Sprint B2B Digital Customer Experience

Project 2010-2015

 

Senior Digital Manager over Strategy and Development Digital group

 

Oversaw strategy and programs for the online and digital experience for Sprint Business customer for 5 years at  www.sprint.com/business.  

Digital focus on the overall Business (B2B) Customer Experience, development roadmap and online programs for sprint.com/business online presence, social, email integration, and digital experience across wired, mobile and retail. 

 

5 year focus on evolution of this digital space through platform change, My Sprint Account self service, Sprint Business online marketing, product and services solution selling, Marketing Campaigns, Online Development, Online Design, Biz Social Strategy, eCommerce, Online KPI metrics, Product Development, Community Blogging, Solutions and ecommerce sales, Support, Self Service