The sales team members within Salesforce were faced with the challenge of not having a single place to easily find the tools and resources they needed due to information being housed in a multitude of locations.
Working directly with the talented in-house team at Salesforce, we created Ask Astro: an AI-powered internal search tool that would be accessible as a widget within their main work application; as a standalone web application, and also within their mobile app.
Ask Astro is able to find helpful resources using contextual awareness of the user's role and level of experience and what they are working on at the moment. Additionally, we created a support portal where they could quickly access their support cases that were opened both within the application or externally.
This is an ongoing project with many incredible new features being designed and planned for release.