AI-Powered Search & Support App for Salesforce
The sales team members within Salesforce were faced with the challenge of not having a single place to easily find the tools and resources they needed due to information being housed in a multitude of locations.

Working directly with the talented in-house team at Salesforce, we created Ask Astro: an AI-powered internal search tool that would be accessible as a widget within their main work application; as a standalone web application, and also within their mobile app.

Ask Astro is able to find helpful resources using contextual awareness of the user's role and level of experience and what they are working on at the moment. Additionally, we created a support portal where they could quickly access their support cases that were opened both within the application or externally.

This is an ongoing project with many incredible new features being designed and planned for release.
The user is welcomed to the widget with a friendly explanation from Astro, the Salesforce mascot.
Initial view of the open widget, ready to answer questions or provide search results
Main search view within the standalone web application
Search results are displayed as expandable cards so the user can see the details of their answer without leaving the search results view
The support cases portal for keeping track of conversations with the support team
AI-Powered Search & Support App for Salesforce
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AI-Powered Search & Support App for Salesforce

The sales team members within Salesforce were faced with the challenge of not having a single place to easily find the tools and resources they n Read More
2
228
0
Published:

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