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    This study was conducted to examine LIRR passengers’ satisfaction with various features of the rail services, including the trains themselves and… Read More
    This study was conducted to examine LIRR passengers’ satisfaction with various features of the rail services, including the trains themselves and the railway stations. Based on our own experiences of taking the LIRR, we came up with a list of questions and interviewed passengers. We asked them to walk us through their daily routines on the LIRR and asked both generalized and problem specific questions, which led us to find that the biggest problem is the mistrust of the overhead racks. Read Less
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