Cancer Resource Center, NTUHCC
Service Design, 2016
Cathie Wu(Lead), Chia Cheng Liu, and Zito Tseng ;
Journey graphic by Hazel Yang
Animation by Luckysparks
癌症資源中心是一個在病人接受治療時的支援單位，主要提供病患及家屬在身心靈與社群四大層面的必要協助與資源轉介。我們除了與台大醫院現有的資源中心管理師合作，瞭解資源中心的運作模式外，也前往香港與新加坡等相關的癌症輔助單位訪問，將他們的經驗帶回，針對即將開幕的癌症中心醫院資源中心服務進行規劃，包含服務旅程與空間規劃等。
Cancer Resource Center(CRC) is a support unit in hospitals, which is providing holistic health care(including body,soul, spirit and community) for those who are suffering from cancer. We visited different healthcare and medical organizations in Hong Kong and Singapore, such as Maggie's(HK), HKACS(HK), KTPH(SG) and CGH(SG) to plan a whole new service model in the new cancer center (open in 2018).
癌症資源中心的主要角色將扮演一個關鍵的橋樑，就像是個實體的protal site般的角色，每位病患在不同的階段進入癌症資源中心時，都能適時地獲得在這個階段所適合的資訊與輔助資源。
A new character of CRC is proposed: for cancer patients and families, CRC must connects cancer patients to each other. When cancer patients and families need different resources and information, CRC makes a chance that providing a place for every support groups; in other words, CRC will become a physical portal site in the future.
癌症資源中心是一個公共對任何人都開放的空間，因此在空間規劃上必須要考量活動不同的性質，從最外圍開始我們將空間從公共的，提供一般人休息以及閱讀相關資訊的地方，逐漸轉變成我們的，提供社群舉辦課程講座，一直到最後變成私密，提供個人諮商以及情緒發洩的場所。
CRC is opened for everyone, so the space will be used in different purposes. We used the depth of the space to create a natural filter to separate people from public to privacy uses. In the outer area, people can take a rest or find some information about cancer care; in the middle area, supporting groups can hold different lecture classes or activities such as study groups, yoga and training for caring skills; in the inner area, it provides some crying room for mental health consultations, wiggery & breast forms... or just for someone who wanna relaxing for minutes.
Fisrt-Visit Center, NTUHCC
Service Design, 2016
Cathie Wu(Lead), Chia Cheng Liu, and Zito Tseng ; Journey graphic by Hazel Yang
癌症病人在初次到醫院大部分都是焦躁焦慮感到不安，除了害怕疾病與死亡威脅，也包含了對陌生環境的恐懼，因此初診的經驗就成了病人日後就醫的關鍵角色。我們與護理部討論，針對目前台大醫院的初診流程進行訪談與環境調查，配合新醫院的建築配置，進行初診中心的服務流程以及室內設計規劃。
When stepping in the hospital for the first time, cancer patients always feel anxious and scared because of the threat of death, suffering from diseases and perturbation. The first-visit experience of hospital become the key of the whole service journey that it will build the positive confidence for cancer patients and their families (or destroy lol). We cooperated with the Nursing Department of NTUH to find the potential problems and needs, and we proposed a new First-Visit Center(FVC) service plan in the new cancer center.
