During the short 5 to 10 minute encounters with patients, providers spend too much time of that time documenting in EHRs and not focused on the patients. Leaving the patients feeling like they are of secondary importance. And when the providers explain the move-forward plan-of-care, the patients are often too overwhelmed to remember what exactly was said and are unlikely to carry out all of the follow-up actions requested of them by the providers.
The team designed, tested, and implemented a clinical dictation and follow-up action service that moved the patient to the center of the process. The provider is able to audio record the care plan and follow-up actions using the Scribe mobile and wearable app and send the care plan to a health assistant.
The health assistants would then transcribe the recording, add action items and a copy of the transcription to the patient's medical record, and follow-up with the patient shortly after their appointment to help the patient better understand the intent behind the provider’s recommended plan, and schedule and carry out the prescribed plan-of-action.
This simple approach allows the provider to remain focused on the patient while in the exam room and alleviate some of the burden associated with the patient's understanding of what was said and what the next steps are.