Beginning in February 2017, I was part of a program-level project designed to increase renewable SKU attachment rates. Phase 1 of the project makes it possible for customers to buy a Wi-Fi printer and attach a renewable ink subscription, all within the same online transaction. I was the lead UX architect for phase 1, which included concepting the end-to-end purchase experience and designing wireframes for the post-purchase management of the ink subscription.
High-level sketch of end-to-end purchase flow
Wireframe of post-purchase subscription management scenarios
