You knew you would regret it if you tried to fix your business phone system without help from Fred, the guy who usually comes, but you were feeling good this morning and decided to try it anyway. Of course, you ended up exactly where you thought you might: at your conference table, surrounded by a forest of useless instructions and facing a phone that won’t stop beeping at you no matter how much you hammer at the keypad.

Defeated, you call Fred for backup. You use your cell phone.

It might be stating the obvious to say that most phone systems are difficult to work with. They are often antiquated; purchased a decade ago by people who hadn’t realized that the system would be outmoded in five years with no hope for an update down the line. That old axiom, “if it ain’t broke, don’t fix it” might work in discussions about whether to buy a fancy new toaster or high-tech showerhead, but it certainly doesn’t apply to outdated and frustrating phone systems, many of which are in dire need of an update.

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