Research - Rumo app for train drivers
I took part in the research step of the development of a train drivers application for Rumo (formerly ALL), which controls Brazil’s largest rail network.
In the first part of the research we conducted interviews with the IT, HR, engineering and administrative areas in order to understand everyone's expectations regarding the application. There was also a brainstorm, which served as an input for Requirements Analysis.
The main objective of the application was to improve the communication with the train drivers, for this we had to understand not only about the users but also about the routine and peculiarities of this work environment. As part of the immersion process, I participated in the training about the Operational Regulation, which teaches basic rules for train maneuvering. I also took a 7-hour trip on the locomotive between Ponta Grossa and Curitiba.
From the information collected, personas were defined to help develop the first flows and the wireframe, serving as a guide for the creation of prototypes in the next steps.