Desktop & Mobile Chat Assist
Maintain high CSAT scores, Increase FCR and Reduce Costs
Our standard chat invite template
Customized chat invite. The design was aligned to clients branding to maintain consistency.
The chat product supports multiple languages
[24]7 Chat guarantees significant reduction in support costs by deflecting contacts from phone and email. [24]7 Chat uses intent-driven engagement and deep chat analytics to systematically enhance customer experience and improve agent effectiveness. This ensures a reduction in contact center spend while maintaining high CSAT scores and first contact resolution rates.
Compilations of the works done and its optimization results (2015-2016)
Compilations of the works done and its optimization results (Quarter 2 - 4 of 2016)
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