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DESIGN STORY
A third party visa agency “Flyair” assists people preparing them for their visa interviews for various countries. In order to do this they created a real-time embassy environments world wide and they give trainings for the people before going through the actual procedure. However, in this process, to reduce the effort of their staff they need a creative yet simple solution to improve their productivity.

Design Strategy
•Business Goal
–Assist people to prepare themselves for Visa interviews for specific countries
–Reduce the effort of their staff – Target Goal
•Market Segments (Major)
–People travelling for Job/employment oppurtunities
–Students travelling for higher education
•General Task
–Assist Visa processing application submission
–Provide Training for Visa Interviews
–Simulate actual visa interview scenarios
•Critical Success Factor
–Staff should be able to able to attend  to atleast 3 cutomers everyday.
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Flow Charts
Task Flow Analysis
•Check new customer list
•Check customer status
•Schedules meeting
•Send checklist of documents required
•Books meeting room
•Verify documents furnished against checklist
•Fills forms
•Submit form
•Sends email with furnish and pending documents
•Initiates class room training send mail to trainig team and customer
•Schedules training confirms training by mail
•Updates status
•Check customer by status
•Check leads completed by duration
•Mark customers to be follwed by if not responding on time
•Note of pending and priority tasks
•Checks reports to plan for the day
•Checks meeting calender 
•Checks bonus points
•Checks where they stand with their peers
•Add any task to be followed
•Checks efficiency quotient
•Note of pending and priority tasks Mark completed task
•Check training Calendar
Task Flow Analysis
Separated the tasks that are process oriented and are interdependent

•Process Schedules
•customer meeting
•Send checklist of documents required
•verify documents furnished against checklist
•Sends email with furnish and pending documents
•Initiates class room training s
•Send mail to trainig team and customer schedules
•Training confirms
•Training by mail
•Updates status