As part of the user-centred design methodology at the University of Toronto, projects typically begin with formative research on the needs and frustrations of U of T students, staff and faculty as they use a particular U of T system or online service. This research helps focus the scope of the work by informing staff of unmet basic user needs, existing features or services requiring enhancement and important emerging use cases.
The following infographic was prepared using some of the findings that were gathered from a 2013 survey of students on their mobile device usage and their expectations for mobile-compatible services at U of T.
