CONTEXTUAL FLOW WIREFRAMES
Changing the UX Process - Healthcare Open Enrollment Initial Flow
♢ Moving from a use-case, pillar-based approach to a customer health experience driven approach.
♢ Holistic view across the entire customer journey to limit gaps.
♢ Encourages placing the customer first vs. business processes during requirements gathering exercises.
♢ Identify cross-channel connection points and hand offs
♢ Encourages placing the customer first vs. business processes during requirements gathering exercises.
♢ Identify cross-channel connection points and hand offs
