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    Over 25% of New Yorkers are rent burdened. Many of these people look to the NYC Department of Housing Preservation and Development (HPD) for affo… Read More
    Over 25% of New Yorkers are rent burdened. Many of these people look to the NYC Department of Housing Preservation and Development (HPD) for affordable housing services. We are working with Parsons, the Public Policy Lab and HPD to reimagine these services. Read Less
    Published:
HOW CAN A LARGE URBAN HOUSING AGENCY CREATE BETTER SERVICES FOR ITS END-USERS?
client: Public + Collaborative (NYC Department of Housing Preservation and Development // Public Policy Lab // Parsons DESIS Lab project: Service Design Fellowship
dates: March 2012 - June 2012
tags: service design, public services, ideation, innovation

BYO founder Yasmin Fodil was selected to be a fellow with the Public Policy Lab to work with the NYC Department of Housing Preservation and Development in redesigning their customer services and explore ideas for how to reimagine the interactions between the agency and its customers.
From the press release:

“The New York City Department of Housing Preservation and Development (HPD), the DESIS Lab (Design for Social Innovation and Sustainability) at Parsons The New School for Design and the Public Policy Lab have announced an innovative new partnership to explore ways to facilitate the involvement of community residents in the development of housing-related services in neighborhoods with significant public and private sector investment leveraged by HPD. The research effort will be led by a team of Public Policy Lab Fellows, Parsons faculty, and Parsons students who will target specific neighborhoods where HPD programs and initiatives are most active. The program will kick off with a series of lectures at Parsons highlighting cross-sector collaboration, the nexus of design and public policy and the delivery of critical government services.”


During Phase I (which just ended in mid-June) we developed a number of ideas for re-imagining HPD’s services including a “lottery applicant’s tool kit” to “yelp for housing”. During the next several months we will develop them further and build prototypes to be piloted by HPD in 2013.