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    There are many resources available for veterans but determining eligibility and applying for beneftis can be prohibitvely complicated. We were hi… Read More
    There are many resources available for veterans but determining eligibility and applying for beneftis can be prohibitvely complicated. We were hired to improve this experience for veterans. Read Less
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HOW CAN WE HELP VETERANS BETTER ACCESS THEIR BENEFITS ONLINE?
Massachusetts Broadband Initiative
VetsAdvisor


There are many resources available for veterans, but determining eligibility and applying for benefits can be prohibitively complicated. We designed a product that meets the specific needs of the MA veteran and family community, giving them access to the information they need and deserve.
a user-centered design process
BYO was contracted by the Massachusetts Broadband Institute to write the technical requirements for a new website that would better connect veterans to their benefits online.

We engaged in a user centered design process and used desktop studies, expert interviews, user surveys, and design charrettes to identify the current state and needs of veterans in Massachusetts vis a vis their benefits. We then write technical requirements for an online portal that would allow veterans and veterans’ family members to determine their eligibility for certain benefits and learn what next steps to take to take advantage of those benefits.
a useful and valuable final product
The proposed product - Massachusetts VetsAdvisor (launched in May 2012) - allows users to complete a little bit of information about themselves to find the benefits that they are interested in and eligible for.

Instead of cataloging information using acronyms and categories that are meaningless to veterans, VetsAdvisor takes them through a process of finding information that is specific and relevant to their lives. This is a departure from how many government information websites and content management systems are designed, and we hope to inspire more human-centered technology service design in the public sector.