Jay Brewer's profile

UX Magazine Article - Assess CX / UX Maturity

Jay Brewer
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ux customer experience user experience cx
Article at: UX Magazine
ux customer experience user experience cx
ux customer experience user experience cx
Created framework to assess end to end customer CX.
ux customer experience user experience cx
Participants filled out their thoughts in the major areas.
ux customer experience user experience cx
In the end all participants wanted EASY SIMPLE QUICK CX.

UX Magazine Article - Assess CX / UX Maturity
Published:
Jay Brewer's profile

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Jay Brewer's profile
Arlington Heights, MA, USA

UX Magazine Article - Assess CX / UX Maturity

It is no longer sufficient for organizations to focus solely on the “user experience” in order to deliver first-in-class product and service expe Read More

Published:

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Attribution, Non-commercial, No DerivativesAttribution, Non-commercial, No DerivativesAttribution, Non-commercial, No Derivatives