A: The search box is the most prominent item on the whole page allowing the 27% of users to continue using search to find answers.
B: Important notice that can be turned on and off by the administrators.
C: Primary nav showing all of the main categories. The nav is ordered to show the most common items to the left
D: The rollover on the primary nav shows the most commonly viewed topics in that category
E: The most viewed FAQs of all time appear on the center home area
F: The right hand column has all contact options featured prominently. We don't want users to automatically go here but we want them to be available if desired.