Canadians are renowned for being polite. 

Perhaps even too polite for our own good. But there are times when even we forget to say thank you when we
know we should.

We’re stressed out, we’re in a hurry, we have other things on our mind … That’s what happens when you are
in hospital, or at a clinic or medical centre. You’re not feeling well, or you are caring for someone else. The
professional team of carers looking after you don’t expect praise or thanks. But afterwards, when you get home,
when everything is back to normal, you get a nagging feeling that you should have said something.

Alberta Health Services (AHS) often hears from patients and their families who want to express their gratitude for
the care they received. But in the past it’s not been clear how to reach out to nurses, doctors, and other healthcare
support staff. Building on the success of Thank-A-Paramedic (thankaparamedic.com), AHS worked with SAW to
create ThanksForCaring.ca, a site where service users could say a big Thank You to the unknown teams who go
above and beyond to help in time of need.

The design of the site offered new options for sharing in social media, with more choice in sticky note shape and
colour, and a complementary range of relevant emojis — from teddy bears to first aid kits. Additionally, the brief
for the illustration on the site demanded that care teams of all genders, ethnicities and ages be equally represented.

The outcome is a bright, welcoming forum for patients to share their stories. And a morale booster for all the carers
out there who give so much more than anyone has any right to expect.
Alberta Health Services - Thank the People Who Care
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Alberta Health Services - Thank the People Who Care

AHS worked with SAW to create ThanksForCaring.ca, a site where service users could say a big Thank You to the unknown teams who go above and beyo Read More
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