Hotel Rate Interaction Design Documentation
Problem statement and product vision from a client
Project Prompt
HotelRate is a company that is hired by the best hotels in the industry as a way to prepa- re themselves for the “5 diamond” inspection. Normally contracted about a month before the official inspection, HotelRate conducts a thorough analysis of everything wrong in the hotel, and then provide access to an interactive report online based on their results.
Vision Statement
Hotel Rate has put together the following vision for their new inline product:
Hotel Rate is a consulting tool that helps customers quickly and easily see, understand and report five diamond inspection results online, and then guide them to spend true af- ford to resolve problems.
Hotel Rate is a consulting tool that helps customers quickly and easily see, understand and report five diamond inspection results online, and then guide them to spend true af- ford to resolve problems.
Persona
In order to figure out which users to target with the product. Hotel Rate did some user research. After talking with tourism offices, hotel managers and examine some other report tools, Hotel Rate has deci- ded that experienced meticulous professionals make up a large portion of their product’s target market. They’ve create a persona called “The Meticulous Professional” to describe the quality of the type of user they’re focusing on. What we know about experienced meticulous profes- sionals who will likely use this product.
- age35-55
- tend to live with family
- have limited time
- have disposable income
- are tech users mostly laptops, desktops, smart phones
- work long ours (most said 7am - 9pm), but have some flexibility
UX Research and Design Process
WHAT IS THE EXPECTED BUSINESS OUTCOME FOR THE PRODUCT?
Expend customers base and market share, deliver product to other cities around the country. Being competitive on the hotel business intelligence and in online reporting products in particular.
WHAT ARE THE USERS' GOALS?
Quickly and easily see five diamond inspection reports without spending extra time on it (view online and get document export), get forecast to spend best and feasible afford on fixing to be five diamond hotel.
CONTEXT OF USE
Scenario of use to describe the typical experience that a customer like The Meticulous Profes- sional (TMP) will have report:
After Hotel Rate finish the inspection, gives TMP a user name and password to view his report on the Hotel Rate web page. Because TMP is a detailer and less time to make their hotel ready to real inspection, immediately goes to website of Hotel Rate to check what goes wrong according to report.
TMP clicks to “Reports” link on the menu and directed to login page, after fills the user name and password to input boxes easily pushes the “login” button. He is now on the dashboard page. He views the widgets around and get an summarized issues like how many issues reported, How many of them is minor, major or business threatening and one of the most important, is his hotel how far of being “5 diamond hotel”.
He get curios about the details of issues and clicks “issue list” tab and views detailed issues well organized according to his needs. He decides to filter issues to make more specific to export and deliver to related departments or staffs. After he filtered, pushes the export button and takes his exported document as to be delivered.
WHAT IS THE CONTEXT OF USE? IN WHAT SETTINGS WILL THE PRODUCT BE USED?
FOR WHAT LENGTH OF TIME
Product likely to be used as soon as possible after inspection. It's important to provide quick de- livery report in less then a week because it's very obvious that hotels starts to fix their problems as much as they can fix before the real inspection for five diamond.
WILL THE USER LIKELY BE INTERRUPTED OR OTHERWISE NEED TO RETURN TO TASKS?
As a new user TMP will be interrupted to view issues report in Hotel Rate. User should spend some time to sign up, search and filter through list of issues to find appropriate issues. But if user already complete filtering flow once and has preferences in filtering then this process can be simplified. Service can suggest latest filters and just add needed to saved filters already sto- red from previous session so user needs just choose saved list or select latest one.
WILL THE PRODUCT BE USED AT HOME, IN THE OFFICE OR ON THE GO? SHOULD HOTEL RATE EXIST FIRST AS A MOBILE OR WEB-BASED PRODUCT?
Mobile version of the service is definitely needed. Busy workers used to use mobile phone in daily life a lot. They can be in the workplace, in the meeting, on the go to/from office, be with clients, but mobile phone is always at hand. It's much more easier to interact with mobile appli- cation if you have limited time. And also, in this case, product can be used for all scenarios (home, office, on the go). May be service can provide assignment process about issues with in- cluding other related units.
ARE THERE MULTIPLE USERS OF A SINGLE ACCOUNT OR DEVICE?
Its better to have one user for a single account, but there can be multiple users.
Product UI Requirements
I.
User Tasks
Arrives to login page, login by username and password.
Arrives to login page, login by username and password.
Requirements
A login page as a start point to protect private content.
Pages to design
Login Page
How the design could achieve these requirements
The login page design will have clear two input boxes only username and password needed to direct user easily to hotel private content.
Features, actions and content that each page will contain
Login page should contain appropriate error messages when user writes his username or pass- word wrong. It should also has an additional step in the case of forgetting password or user-name.
II.
User Tasks
View dashboard and Issue List
User Tasks
View dashboard and Issue List
Requirements
Dashboard and issue list pages should allow to view issues understandable and usable way. While dashboard providing summarized data and current situation, issue list should provides de- tailed and precise data to users. Issue list page also should have list item count option to rescue user from page load time and to provide meaningful count of data.
Pages to design
Dashboard and Issue List page.
How the design could achieve these requirements
Dashboard page should have clear structure of the content and provide summarized data wid- gets with data graphics. Suggests what is the focus of fixation process of hotel before real five diamond inspection. Specifically in time manner and severity level of the issues. Furthermore issue list page should provide more precise information about issues including placement, severity level, time estimation to fix, category etc.
Features, actions and content that each page will contain
Issue List should contain following elements: Category, rule number and rule, severity level, fix- ing time estimation point, user can reach this information directly list however if user wants the information much more detailed UI control that allow the user to show content in detail.
III.
User Tasks
Filter Issue List, Export and Logout
User Tasks
Filter Issue List, Export and Logout
Requirement
There will be thousands of issues in a list. Because of that user should have ability to filter and export according to his needs.
Pages to design
Filter Issue List has two subsection called filter by and added filters.
How the design could achieve these requirements
Filter subsections should have clear and categorized by their relation. Some of the parametric filter datas may have long texts like articles or rules. Because of that design will handle this mess directing user step by step.
Features, actions and content that each page will contain
Filter section should contain multiple selection by category, severity and time estimation point. These parameters are slightly have short labels. However added filters have very long labeled parameters or like articles, rules numerous ID’s of rules. To achieve removing the mess “added filter” section should provide a typeahead tool which autocompletes and brings related datas with multiple selections.
