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    This customer and sales associate journey map represents the output gathered from a journey mapping workshop conducted with a large number of Mac… Read More
    This customer and sales associate journey map represents the output gathered from a journey mapping workshop conducted with a large number of Macy's stakeholders to identify general process flow, systems and devices, pain points and design opportunities. Credit is due to Abigail Gross and Cameron Craig for planning, scheduling and preparations to gather and guide such a wide-ranging group of stakeholders through this exercise. Read Less
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