Customer Knowledge Base Design
User Research, Interaction Design, Detailed Design Specifications
User Research, Interaction Design, Detailed Design Specifications
This project was to create from scratch a self service mechanism for customers, so that they could troubleshoot their issues effectively and efficiently.
The team was awarded the Customer Champion Award for this project.
The team was awarded the Customer Champion Award for this project.
Workflow for Knowledge base experience
Wireframe and detailed design spec for Knowledge base (KB) Results view
Final implemented design for Knowledge base (KB) Results view
Wireframe and detailed design specification for Article view
Final implemented design for Knowledge base (KB) Article view
Sample of detailed design specification for opening a file
Final implemented design for opening a file
