Qyik (pronounced "Quick") is an idea for an app that lets users ship a package on the same day, for low costs. The service would use commercial airlines to transport the package, which would ideally cut shipping costs and save money for the customer, while still getting their package quickly to the destination. I was hired by an entrepreneur to do some preliminary research, build user flows, and initial wireframes that could be taken to developers.
I researched Shyp, Slice, Uber, and Lyft. The former two are shipping/tracking apps and the latter are driver pickup/tracking apps, and Quik needed elements of both:
Created a user journey to illustrate points in the process that could potentially be pain points for customers or drivers/delivery personnel:
These app wireframes are a sample of the deliverables I turned in. I have a few more pages... including settings, error messages, and a flow for the pickup/delivery drivers. These screens were made to the client's specifications:
Based on my background research, I would do a few things differently if I had more time to iterate:
Store information: User should be able to store/enter personal info like pickup address and credit card. You can choose from a list of this stored data when you go to fill in the shipping form. Look up contacts through your phone or through the Quik network (in case your friends have quik)
Make onboarding less painful: Onboarding should allow you to ship a package first, then let you have the option to create an account with the info you just used.
Share with friends: text/call a friend to tell them the package has arrived.
The desktop website would be more of a "splash page" where users can learn more about the app. Similar to Shyp. I used Apple's HCI Guidelines for some of the color and design.