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    On:Trac Connect is a web-based software solution used by hundreds of businesses all over the UK, to create and distribute health & safety informa… Read More
    On:Trac Connect is a web-based software solution used by hundreds of businesses all over the UK, to create and distribute health & safety information packs for contractors working within the rail industry. An accompanying iPad app allows workmen to download and store all the information they need during a job to ensure a safe working environment for their team. Read Less
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On:Trac Connect is a web-based software solution used by hundreds of businesses all over the UK, to create and distribute health & safety information packs for contractors working within the rail industry. An accompanying iPad app allows workmen to download and store all the information they need during a job to ensure a safe working environment for their team.
 
My Roles: Producer: UX Team Lead : Visual Designer
Connect has been around for a long time, replacing an old paper-based process - reducing what used to be hours of work to just minutes. My team were brought in to provide UX consultancy and a visual overhaul to improve usability, performance and customer satisfaction.
This process involved a comprehensive expert usability audit, as well as one-to-one user-testing sessions and workshops with key clients to discover hidden pain-points. There were many processes that were unnecessarily long-winded or confusing, which were reviewed and redesigned.
Key areas of the application were re-designed completely, and entirely new areas introduced in response to our research, whilst keeping as much of the original application in-tact as possible, reducing the risk of confusion when the changes were rolled-out.
These designs were tested, presented and designed to fit with On:Trac's corprate identity.
Whilst key screens were specifically re-designed, a more general "visual toolkit" was provided, allowing the On:Trac development team to roll-out the re-design to other areas of the application quickly and efficiently.