Avito helpbot
A little project that I've worked on in Avito in 2015. It was design for a first line of user support. The user can receive some answers on how the service works, file a complaint or request a chat with the live operator.
 
The user flow is pretty straitfoward. A few forms and help articles are shown upon the request (either by clicking a link in chat or entering the key word manually). If the form doesn't help a live operator chat can be requested.
On page placement.
Avito helpbot
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545
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Published:

Avito helpbot

A little project that I've worked on in Avito in 2015. It was design for a first line of user support. The user can receive some answers on how t Read more
38
545
2
Published:

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Attribution, Non-commercial, No Derivatives

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