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Process Excellence and Lean Thinking at British Gas
David Hamilton
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Process Excellence and Lean Thinking at British Gas
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Published:
January 12th 2012
David Hamilton
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David Hamilton
Dallas, TX, USA
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Process Excellence and Lean Thinking at British Gas
Cem Miralay, Director of Call Centre and Systems Transformation at British Gas, gives Six Sigma & Process Excellence IQ exclusive insight into hi
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Published:
January 12th 2012
PEX Network
Videocast
Steven Bonacorsi
Lean
Six Sigma
Process Excellence
Process Improvement
process transformation
process optimization
Cem Miralay
Call Centre
Systems Transformation
british gas
strategy
aligning process improvement
customer experience
innovation
business process reengineering
creating buy-in
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