Overview:
As a contractor for BioWare, I was tasked with redesigning the forum experience for the Dragon Age video game franchise. The forums were an important tool for engaging with customers and uncovering actionable feedback to share with cross-functional groups across the organization.
Going beyond topical organization, I created new categories that encouraged BioWare's creative community to share their art and fan fiction, and its modding community to share game content created with the Dragon Age toolset. We also curated user discussions to make game tips and technical advice more easily found by gamers seeking help.
My role:
Community strategy
Copy writing
Management and recruitment of volunteer moderator staff
Feedback reporting to capture the voice of the customer
