Designing an App for Managing Personal Medical Records
A group project done at IDC, IIT Bombay, Monsoon course of Human Computers Interactions, 2014
http://www.idc.iitb.ac.in/~anirudha/HCI14_06.html
Problem Statement:
Patients needs to carry Hard copy of their past medical records for each visit to the doctor, the problem that has been faced by many patients in India. Owing to the physical nature of these records their are many instances where some patients forget important report. This missing information might puts the life of the patient at risk. All this is avoidable if provided a medical history by patient, dealing with any disease or accidental injury to a doctor.
Solution:
Designing a solution which is hassle free in maintaining medical records, existing as an information data for each and every user or stakeholder.
The present scenarios of community driven hospitals.
User Research "Go where the work gets the best data"
User Interviews: 3 Doctors, 7 Patients and 3 staff people
Focus for Contextual Inquiry at IIT Bombay Hospital
Limited to IIT and similar community based hospitals, when and why do users takes files out of the hospital and etc.....
Contextual Inquiry
Collecting work models (A graphical language that reveals patterns and structure of work.)
Artifacts, Culture, Sequence, Physical models are five different perspectives that make the complexity of work comprehensible.
Sketch of the Physical model of the Hospital
User Journey Sketch
Sequence model and the work culture, or user jorney sketch after the contextual inquiry.
Creating bottom up hierarchy of notes
Key observation, user statements, break downs, insights, design ideas, questions and ambiguities (image below)
Affinity charts, with different user statements and feedback.
More and more refining of the Affinity charts at levels till you stop getting new data or any new statement.
User journey Story boarding
Primary Persona 1: Old Lady
Fictional Name: Laxmi Patil
Age: 75yr
Stay: Lives with her family
Medical Problem: Backache problem
Education: Illiterate
Occupation: taking care of hey grand children
Audio Video - Animated persona with scenario
Primary Persona 3: Specialist Doctor
Fictional Name : Dr Tulip Joshi
Age : 35ys, Female
Demographics: Hiranandani Powai, Part time consultant
Qualification: MBBS, MD, Faculty at KEM Hospital, Mum
Age : 35ys, Female
Demographics: Hiranandani Powai, Part time consultant
Qualification: MBBS, MD, Faculty at KEM Hospital, Mum
Primary Persona 4: OLD MAN
Fictional Name: Kuldeep Deshpande
Age: 66yrs, Male
Medical Problem: Cancer Patient
Demographics: IIT Powai, Staff Quarters, Lives with his joint family
Occupation: Retired Security man
Education: 12th pass
Fictional Name: Kuldeep Deshpande
Age: 66yrs, Male
Medical Problem: Cancer Patient
Demographics: IIT Powai, Staff Quarters, Lives with his joint family
Occupation: Retired Security man
Education: 12th pass
