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    About

    UX and UI design of CRM system for Atelier Marsel Robert
    Published:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Client
Atelier Marsel Robert — atelier of elite watches' straps.


Problem
It's difficult to work with a paper data base of clients and watches' straps. And impossible to scale and integrate this data base with other on-line products. 


Peculiarity
Creating straps — complicated and specific process, which needs to analyze individual parameters of each client: watch model, parameters of strap and buckle, client preferences. 


Solution
Create CRM system, which automatize connection between clients, managers, tech-director and masters.
This system gives:
- processing of incoming orders;
- fill out the data base;
- distribution orders to masters and control order execution;
- communication between colleagues; 
- add as many managers and masters as it's needed;
- integrate with apps and web-sites.


Done
• Analyze of business-process, data, roles of each persona and their needs.
• UX-design of interfaces for managers, tech-director, masters.
• UI design.
 
 
Browse orders
 
 
Chat inside every order
 
 
We designed many other interfaces and functions
 
 
Crew:
Vitaly Fedosov (UX, UI, art-direction)
Terekhov Denis (tech-direction)