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    Collection and use of pertinent customer data. Shawarmer Social media call center intelligence software, sometimes masked in passing as social li… Read More
    Collection and use of pertinent customer data. Shawarmer Social media call center intelligence software, sometimes masked in passing as social listening, is an important and ever growing aspect of call center software and CRM data—yet many users still don’t grasp the magnitude of how they can harness opportunities. Amazingly, the surprising connection between call center software and social media may just be the key ingredient to Shawarmers call center agents’ intel has been missing. Read Less
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