Spincaster CMS: UI Design & Development
Spincaster CMS: UI Design & Development
Case Study
Spincaster is a web design, development, and hosting company that focus on providing top class web support online.
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Objective

Spincaster was using a six year old content management system built with ASP.net which used table based, non-standard html templates. Many of the controls were not functioning or provided little or no feedback to inform their clients of system function processes. Spincaster wanted to improve their level of service by creating a user friendly, accessible, and intuitive experience for their users to manage their content on their websites. I was asked to improve the visual design but more importantly; improve the usability and to cater to the user demographic (which was predominantly users with little or no technological experience).  
 
Solution

I collaborated with the Spincaster team to identify users, their needs, and issues they had with the previous CMS. Since much of the demographic of users were inexperienced with technology, we determined that the dashboard (or first interface upon logging in) would be the page management interface which would allow users to instantly add, edit, or remove pages ( the primary task). This interface was rich in function; however, by the use of progressive disclosure (showing features / function on hover) I was able to simply the interface so as to reduce visual overload (and consequently user anxiety).
 
Outcome

Spincaster was able to provide a better online service experience, as well as reduce tech support costs and client training costs with the reorganization of information structure and the visual redesign of the Spincaster’s CMS.
 
Services Provided
 
UI: Persona Development, Use Cases, Information Architecture, Task flow Analysis, Wireframes, Prototype Development, Usability testing (Steve Krug approach)
 
Visual Design
 
Front-end Development: xhtml, css 2 / 3, PHP, MySql, Javascript  (jQuery)
 
Project Management: Feasibility Analysis, POC, Client Relations, Team Management



Spincaster CMS: UI Design & Development
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Spincaster CMS: UI Design & Development

Case Study of Content Management System designed and developed for Spincaster Studio Inc.
11
599
0
Published:

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