Net Promoter Score (NPS) offers insights into customer loyalty and satisfaction. Transactional NPS focuses on specific interactions like purchases or support queries, while Relationship NPS evaluates overall journey satisfaction. Timing matters for deploying surveys effectively, ensuring unbiased feedback for informed business decisions.

To better understand the difference between transactional and relationship NPS, Read the following blog- https://www.qdegrees.com/blog/difference-between-transactional-and-relationship-nps