THE INTERSECTION OF MANAGEMENT AND EMOTIONAL INTELLIGENCE
In the increasingly dynamic and complex world of management, emotional intelligence (EQ) has emerged as a critical factor determining the success and efficacy of managers. Unlike the traditional IQ, which measures cognitive intelligence, EQ deals with the ‘softer’ aspects of human intelligence that govern our ability to manage ourselves and our relationships with others. This article provides an in-depth exploration of EQ, its significance in management, and how it shapes the modern workplace. As we unravel the rich tapestry of EQ, we’ll dive into its components, applications in management, and the transformative power it holds over organizational landscapes.
Understanding Emotional Intelligence
Emotional Intelligence, coined by psychologists Peter Salovey and John Mayer and popularized by Daniel Goleman in the mid-1990s, refers to the ability to identify, use, understand, and manage emotions in positive ways. It’s about being aware that emotions can drive our behavior and impact people (positively and negatively) and learning how to manage those emotions – both our own and others – especially when we are under pressure.
