Customer Satisfaction PowerPoint
Prompt: After 2 years of measuring customer satisfaction, the analysts continue to struggle to communicate customer satisfaction numbers (CSI) to management and employees. There has been reletively low buy-in despite the program ramping up to nearly 14,000 surveys annually. How could we move the employees to act on the data?
Solution: Make the data easier to read, and focus on suggestions rather than purely numbers
BEFORE - Example Slide
AFTER - Example Slide
for international software resellers
Challenge: Simply explain the sales, implemnetation, and support process for international companies reselling SpaSoft software.
Solution: Worked with International Representative to map out how resellers should use Salesforce.com to run their business. Took model mapping and refined.