Hello,
My name is Tracy Ogilo.
ABOUT ME
I am a User-Centric Product Manager, dedicated to building digital products that solve real-life problems and enhance the daily lives of people. My passion for creating innovative solutions that are technological, social, and customer-centric drives me to exceed expectations and achieve corporate goals.
With my skills in administration, people relations, performance management, project management, and customer service, I have a proven track record of success in product development and lifecycle management. I value teamwork, collaboration, and a strong work ethic, and I am always seeking to upgrade my knowledge and skills to remain relevant in today's tech-driven world.
I participated in a virtual Fintech Hackathon, where I worked as a UI designer on a project that made the top 10 list. Additionally, I have worked on projects such as a Fintech product that unifies banking statements and a food delivery website that connects vendors and users.
I am a resilient and innovative goal-getter who loves a challenge and always jumps at every opportunity to make a difference. Let's connect and explore how I can add value to your team and help you build the products your customers want and need.
With my skills in administration, people relations, performance management, project management, and customer service, I have a proven track record of success in product development and lifecycle management. I value teamwork, collaboration, and a strong work ethic, and I am always seeking to upgrade my knowledge and skills to remain relevant in today's tech-driven world.
I participated in a virtual Fintech Hackathon, where I worked as a UI designer on a project that made the top 10 list. Additionally, I have worked on projects such as a Fintech product that unifies banking statements and a food delivery website that connects vendors and users.
I am a resilient and innovative goal-getter who loves a challenge and always jumps at every opportunity to make a difference. Let's connect and explore how I can add value to your team and help you build the products your customers want and need.
I love playing chess, cooking, drawing and researching in my free time while listening to classical music's and operas.
SKILLS
-User Research
-User Experience
-User stories
-Wireframing
-User Persona
-User Flow
-Information Architecture
-Prototyping
-Usability Testing
-Roadmapping
-UI Design
-People Management
-Design Thinking
TECH TOOLS
-Figma
-Canva
-Jira
-Google Suite
-Trello
-Notion
-Optimal workshop
-Confluence
-Miro
-Slack
WORK EXPERIENCE
01.2023 – Date Xanotech Solutions – Junior Product Manager
• Manage the product lifecycle of an LMS Platform.
• Oversee the product Feature updates and managed the development team to ensure project timelines are met.
• Organize sprint meetings to facilitate communications, and develop project plans to ensure project milestones are achieved.
03.2020 – Date
Administrative Assistant at Loveworld Publishing Limited, Lagos State, Nigeria.
• Coordinates and schedules cross-functional meetings with senior management, project managers, and ensures timely delivery of milestones and goals
• Streamlines team's daily operations by creating a dynamic scheduling system that optimized time allocation and reduced meeting times by 30%
• Prepares periodic evaluation reports and performance scorecards to track and improve productivity
• Drafts effective E-Mail correspondence and feedback reports
• Monitors and reports project progress to ensure timely completion.
• Manages staff compliancewith company policies and regulations
• Develop and implement performance analysis strategies to enhance organizational efficiency, productivity and profitability.
03.2019 – 03.2020
Classroom Facilitator at NYSC / Buako Community School, Rivers State,Nigeria.
• Developed and implemented effective lesson plans to improve Junior Secondary students‘ understanding of Mathematics
• Evaluated and monitored the performance of student‘s in mathematics, and implemented strategies to enhance their performance.
• Identified and recommended creative resources to help grasp complex mathematical concepts.
08.2016 – 12.2016
Product Marketer at Guaranty Trust Bank, Rivers State, Nigeria.
• Successfully onboarded 5,000+ new downlines on the Bank 737 digital products, providing comprehensive guidance on product features and benefits.
• Effectively resolved customers complaints related to the Bank 737 digital products, ensuring customer satisfaction and retention.
• Resolved complaints for over 1,000 customers regarding the 737 digital products.
• Provided technical support to customers on various features of the 737 product and online banking platform.
• Provided technical support to customers on various features of the 737 product and online banking platform.
• Documented customer complaints, feedback and recommendations to enhance services.
• Collected and analyzed customer usage data for the Bank 737 digital products, generating detailed reports for management review.
04.2015 – 04.2016
Customer Service Intern at Guaranty Trust Bank, Rivers State, Nigeria.
• Enrolled more than 5,000 customers on the BVN platform and provided assistance in resolving BVN-related issues.
• Assisted in the vetting and uploads of account opening packages
• Delivered efficient, timely, and courteous customer service at all times
• Demonstrated proficiency in navigating multiple computer systems and applications and utilized search tools to find information's.
• Filed documents and operated a range of office machines.
PROJECTS
-I4G Hackathon with Mono December, 2021
https://ju-s.hashnode.dev/jmacy-i4g-x-mono-hackathon
- https://www.behance.net/gallery/154962189/Amazon-Cars-Product-Portfolio/modules/874392617
