The Cisco Customer Engagement Scheduler is an advanced software solution designed to streamline and optimize the scheduling process for customer interactions within the Cisco ecosystem. It provides a centralized platform for managing appointments, meetings, and engagements between Cisco representatives and customers.
Use Case:
Imagine a scenario where a Cisco account manager needs to schedule a virtual meeting with a key customer to discuss the implementation of a new networking solution. The Cisco Customer Engagement Scheduler allows the account manager to propose several meeting times based on availability, and the customer receives a notification to choose the most convenient slot. Once scheduled, the platform sends reminders and ensures a smooth virtual meeting experience using Cisco's collaboration tools.
4-step process
Simple, Slick & Fast
We create your events.
The Cisco Customer Engagement Scheduler is an advanced software solution designed to streamline and optimize the scheduling process for customer interactions within the Cisco ecosystem. It provides a centralized platform for managing appointments, meetings, and engagements between Cisco representatives and customers.
Process:
1. Research and Discovery:
Define project objectives and requirements.
Identify key stakeholders and user personas.
Conduct user research to understand user needs, pain points, and workflows.
Analyze competitor products to gather insights and identify best practices.
2. Wireframing and Prototyping:
Develop low-fidelity wireframes outlining the layout and structure of the interface.
Create interactive prototypes to simulate user interactions and test functionality.
Gather feedback from stakeholders and users to iterate on the designs.
3. Visual Design:
Define the visual style, including colors, typography, and iconography, in line with Cisco's brand guidelines.
Create high-fidelity mockups and prototypes to convey the final look and feel of the app.
Ensure consistency and coherence across all screens and elements of the interface.
Create high-fidelity mockups and prototypes to convey the final look and feel of the app.
Ensure consistency and coherence across all screens and elements of the interface.
4. Prototyping and User Testing:
Develop interactive prototypes to simulate the user experience and test the functionality of the app.
Conduct usability testing sessions with representative users to identify pain points and areas for improvement.
Gather feedback on the prototype and iterate on the design based on user insights.
5. Development and Implementation:
Collaborate closely with developers to translate the finalized design into code.
Ensure that the UI/UX design is implemented accurately and efficiently, with attention to detail.
Thank you
Bmelesky@gmail.com
