MINISTRY OF JUSTICE

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CLIENT

The Ministry of Justice (MoJ) is one of the largest government departments, employing around 76,000 people (including those in the Probation Service). The MoJ works to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public. They provide fair and simple routes to civil and family justice.

CHALLENGE

It has responsibility for different parts of the justice system – the courts, prisons, probation services and attendance centers. They work in partnership with the other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime.

They are also responsible for making new laws, strengthening democracy, and safeguarding human rights.

SOLUTION

The Ministry of Justice has for many years trying to bring technological solutions to the Magistrates Courts of England and Wales. The National Case Management System (Libra) was developed specifically for the MoJ to manage the caseload more efficiently within the courts.

Sirenna supported the national rollout of Libra by:

- Devising the training strategy to incorporate business processes into application training
- Conducting a full impact analysis of the application manuals to identify where business process should - slotted prior to developing the training materials
- Developing a complete programme of training for all user communities
- Building a training team to deploy the training by supplying MoJ with high calibre trainers
- Managing and delivering the Train-the-Trainer events
- Devising an evaluation strategy for the training programme and monitoring the effectiveness of all the training solutions