Shivam Security is a renowned security guard agency in Gurgaon. Prominent RWAs and corporate clients are taking their services.

Choosing the best security company for your residential or commercial property is of utmost importance. It is natural to be worried about the safety of you and your family or co-workers. After all, a secure environment is a basic need for peace of mind.

Here are a few pointers you must consider while choosing a security form for your society or office:

It is illegal for any security agency to operate without a license. So, the first thing to check is whether the agency has a license. Private agencies must be governed by the Private Security Agencies Regulation Act (PSARA).

One of the major problems with security agencies is high attrition rates. The cause of this is due to various factors like steep working hours, low wages, and redundant jobs with minimal growth opportunities. Security agencies with high attrition rates are very unreliable.

Always ensure that you are provided with an SLA. The SLA document covers the list of services the security agency will and will not provide. The document also includes the different equipment such as surveillance cameras or other devices used by the guards.

How do you ensure quality service is provided? Consider questions like -

Are guards trained in handling different situations? 

How do they handle cases of misconduct by a security guard?

Do the security guards have valid licenses?

Security agencies must adhere to the rules and guidelines laid down by the government. While working hours may differ depending on the company, it is mandatory to have approximately 8 hours shifts.

A security agency must have customer service as its utmost priority. The agencies should be able to handle queries, requests and concerns efficiently and provide a good customer experience.

Not all agencies have security as their primary focus. So while selecting an agency, your primary focus should be on the safety and security of your building, society or office.

What types of security equipment do they use?

Given the rise in crime rates, it is essential that the agencies use the latest equipment that has been thoroughly tested and approved. Always check the type of equipment being used.

The security guard should be able to respond in time during an emergency. A security agency should be able to respond adequately and effectively in case of any emergency and provide resolutions.

Select an agency that suits your budget without compromising your society's or building's safety and security. Costly high-end security may not be worth the money. At the same time if uncompromised security is promised, then cost should not be a factor. It’s a decision between cost and quality.