John Jellinek | 3 Tips for Negotiating During a Crisis
Clear communication and maintaining a calm demeanor are the two most essential skills a negotiator must demonstrate for successful crisis negotiation. Whether you are a landlord negotiating with a tenant or a medical professional trying to contain a global pandemic, as a negotiator, it is easy to tell whether your attempts are bearing fruit or not, but almost impossible to save a negotiation that is going south fast. It is, however, possible to learn to avoid, and even save, a deteriorating consultation with these three crucial tips.
Tip 1: Appreciate That Crisis Management is a Part of the Negotiation
Negotiation is essentially an attempt to influence the expectations as well as the reactions of a target audience. When negotiating a business deal, for instance, you try to control the thought processes of stakeholders or customers. This explains why crisis negotiators in movies often try to buy time first. In a life-threatening negotiation, the objective may be different, but the methods are pretty much the same. Begin by recognizing that managing the crisis is a small win in the negotiation. The moment you appreciate this, you will realize multiple options and crisis resolution opportunities opening up.
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