OVERVIEW
SuperSnap is a Delivery-Tech Startup that a user can use to send a package across the city in an hour. With it’s unique model, it aims to provide delivery service in fast & affordable way.
WHAT WAS NEEDED?
Creating and establishing interconnection between the 3 modules for the entire platform.
The 3 modules include: End-user mobile app, delivery executive mobile app and an web portal for Admin panel.
The 3 modules include: End-user mobile app, delivery executive mobile app and an web portal for Admin panel.
WHAT WAS THE CHALLENGE?
Since there were already quite a few services targeting the same agenda of hyperlocal delivery, it was important to know the voids and study them thoroughly. Find out the shortcomings of those services and then plan ahead.
STRATEGY
We initially conducted a survey to understand what services people generally use as courier services or hyperlocal services. We shortlisted a few candidates and conducted semi-structured remote interviews with them. It was then followed by doing a thematic analysis of the observations from the user interviews.
OBSERVATION
From the observation we were able to identify some key pain points that these users face like:
“Sometimes there is no live update on the parcel status and thus they have to call the delivery executive for the same.”
“In case the customers want to cancel the order, it is a hassle sometimes.”
UNDERSTANDING
By summarizing all this information, the Phionike design team was clarified that ‘communication’ and ‘live updates’ is the prime factor this platform needs to address.
OUTCOME
With thorough research and ideation sessions the team then laid out the entire architecture of the platform. We also mapped the journey of how the customer, delivery executive and admin will interact with the respective system and how the pain-points can be resolved during this whole interactions. Overall, we planned on providing a seamless experience for the users.
End User Application
End User Application
