Chandra “Chandi” Krohl holds a master of business administration in business and organizational development from George Washington University. Her career has spanned many facets of human resources and talent acquisition. One area Chandi Krohl focuses on is knowledge management.

Knowledge management is the active process of defining, structuring, and saving business process information in a central repository. By merging relevant information from different sources on products and services, company policies, and customers, companies create a self-service library for storing, organizing, accessing, version control, and sharing.

Knowledge bases boost a company’s productivity through easy access to information, reducing time spent pursuing information and freeing time for escalated queries. Also, a central platform fosters organizational efficiency and departmental harmony, as all teams have access to consistent data. Relevant, up-to-date, and uniform data ensure the whole team is in sync. The strategy eases or eliminates repetitive tasks such as onboarding new entrants, training material, and refreshers on proprietary software and company policies.