GOsuper Mobile Supervisor that has been designed for the monitoring of contact centers service level and staff performance by supervisors and contact center managers that are away from their seat.GOsuper Mobile Supervisor allows contact center supervisors to get up to the minute status and reporting information on their mobile phones. This innovative interface presents user, agents, queues and service level data in an easily interpretable and user-friendly display.
This application user can view on their cell phone a list of queues, average talk time and service levels, total calls, answered and abandoned calls, agent list along with their current status, Performance KPI for each agent in selected queues and wallboard type display of selected queue. GOsuper Mobile Supervisor includes a user-configurable auto-refresh option. Color-coded indicators provide an easy-to-read display that visually alert the supervisor to the changing dynamics and help them maintain the service level of their client commitment. When an item exceeds the user-configured thresholds, it is easy for the supervisor to see where they need to focus