Online Reputation Management
7 Things You Need to Know About Online Reputation Management
The Global Online Reputation Management Services Market size was estimated at USD 208.68 million in 2020 and projected to grow at a CAGR of 15.33%, reaching USD 491.32 million by 2026. Manage your online reputation carefully.
Address negativity upfront
Most Consumers who read online reviews also read the business’s responses. Address the negativity with transparency to portray that you value customers.
Apologize if you are wrong
Be accountable for mistakes and address them. Apologize publicly if something goes wrong and tell the consumer you are working on it.
Address the queries quickly
Respond to your customer queries before they turn into negative feedback.
Be an active listener on social media
Be aware of what your consumers are saying about your brand on social media and try to change the tone of the negative consumers with empathic responses and quick solutions.
Boost the positives
All negatives cannot be removed. Boost the positive so that negative reviews and comments get overshadowed.
Dedicate resources for ORM
Appoint an ORM manager or online reputation management agency to look after every comment, rating, and review of your brand.
Automate ORM
Use automated ORM tools to ensure the easy management of online reputation.
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