Kampung Heroes

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2019

Kampung Heroes

Project Brief : How might we design a wearable that will help seniors who are living alone to call for help when needed?

This project revolved around designing a product that addresses the client's needs on the low adoption rate of a health emergency button that caters to the Merdeka generation.

Kampung Heroes was then designed to foster a well-knitted community just like the local Kampung times.

We leveraged on human connection and social recognition, both insights gained through user research to design a band that empowers users to aid one another in midst of any health emergencies accompanied with an intuitive front and back-end system.

User Research

Through our user research, we managed to gain a few insights pertaining low adoption rate and gaps between existing front and back-end system adopted by GovTech.

With the image below showing the existing protocols of the system, we understood that the National Responders & SAC [people who are the 1st respondents to elderly pressing the emergency button] firstly have to triage situations during emergencies. Secondly, due to the low adoption rate of the emergency button, they have to go beyond and take care of elderlies’ basic welfare and emotional needs to better ensure the safety of the elderlies.

National Responders & SAC

A few prominent gaps between the existing front and back-end system adopted by our client.

The existing back-end system was relatively challenging to navigate due to its unintuitive interface and the lack of technical support/update of the system.

Elderly

01 | Desire human connection

02 | Desire social recognition

Opportunity Statement

How might we be able to drive adoption through helping the Merdeka Generation Break-the-Ice, Reconnect and Help one another again?

Therefore Kampung Heroes aims to foster a well-knitted community just like the local Kampung times.

Leveraging on human connection and social recognition, the wearable empowers the community to reconnect and help one another fulfil basic welfare and emotional needs.

This allows the National Responders and SAC to better triage situation in midst of any health emergencies with an intuitive front and back-end system.

Through observations, we saw that wrist is the unobtrusive and highest acceptance position for the wearable design.

Ideations & Iterations

User Testing

Final Design

“Bring out the Hero in you”

Design Elements

Design elements driven by insight of desiring social recognition.

Driven by the insight of elderlies desires social recognition, the wearable is designed to encourage fulfilling some checkpoints and being rewarded by a improvement for the wearable [the Kampung rim and Hero strap]. Allowing a display of achievements fulfilled on top of the basic module received upon collection.

Technical Components

Wearable Interface

These data of the elderly’s health will all be reflected on the back-end system dashboard.

Information Architecture

Mainly we removed any form of a collapsable menu, ensuring the consistency of each landing page, paying attention to visual hierarchy

Paper Prototyping

The wireframes were iterated to ensure that it fits the needs of our users. Although we did not manage to get a follow-up feedback session with our prototype, we did ensure that decisions made by the team best address our user's needs.

Details:

- The number of clicks required to get to another landing page should be further reduced.

- Recall & recognition for the graphs should be reduced.

- Call for help section is not prominent enough.

- Reducing the effort users have to learn how to navigate on a new landing page.

Dashboard Elements

We designed a dashboard for less tech-savvy users, that requires little to no navigation but still allowing themselves to be informed with the current emergency status of the community.